Privacy Policy

Section 1 - What do we do with your information?

When you make a purchase from our store, we collect personal information that you provide such as your name, address, and email. Additionally, when you browse our store, we automatically receive your computer’s internet protocol (IP) address to help us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

Section 2 - Consent

How do you give us your consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we assume that you consent to us collecting your information. If we need your personal information for another reason, such as marketing, we will ask you directly, or provide you with the opportunity to opt out.
How can you withdraw your consent?
If you change your mind, you may withdraw your consent for us to contact you, and for the continued collection, use, or disclosure of your information. You can contact us at any time by email: hola@shoppetra.com.

Section 3 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 - WordPress and WooCommerce

Our store is hosted on WordPress and WooCommerce. They provide us with an online e-commerce platform that allows us to sell our products and services. Your data is stored through WordPress data storage, databases, and the general WordPress application. Your data is stored on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, WordPress stores your credit card data encrypted through the Payment Card Industry Data Security Standard (PCI DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that, your credit card information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For a clearer view, you may also want to read WordPress’s Terms of Service (https://en.wordpress.com/tos/) and WooCommerce’s Terms and Conditions (https://woocommerce.com/terms-conditions/) or Privacy Statement (https://wordpress.org/about/privacy/) (https://woocommerce.com/privacy-policy/).

Section 5 - Third-Party Services

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by them.
In particular, you should be aware that some providers may be located in or have facilities that are in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may redirect you to other sites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 7 - Cookies

Here is a list of cookies we use. We have listed them here so that you can choose whether you want to accept them or not.
  • woocommerce_cart_hash: Contains information about the shopping cart.
  • woocommerce_items_in_cart: Contains information about the shopping cart and allows WooCommerce to know when cart information changes.
  • wp_woocommerce_session_: Contains a unique code for each customer that allows finding cart information in the database. No personal information is stored in these cookies.

Section 8 - Age of Consent:

By using this website, you confirm that you are of legal age in your state or province of residence or have obtained consent from your legal guardian to use this site if you are a minor.

Section 9 - Changes to this Privacy Policy

We reserve the right to make changes to this privacy policy without prior notice, so please check this page regularly. Any revisions will be effective immediately upon posting on the website. If there are any significant changes, we will notify you.
In the event that our store is acquired or merged with another company, your personal information may be transferred to the new owners so that we can continue to provide you with the products and services you require.

Section 10 - Questions and Contact Information:

If you have any questions or concerns regarding our privacy policy, or if you would like to access, correct, amend, or delete any personal information we have about you, please contact our Privacy Compliance Officer at hola@shoppetra.co.

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